Access Ava March report

Access Ava have recently sent Expect the user interaction data of their chatbot on our website for March 2025.

The total number of conversations this month was 62.

The numbers of letters downloaded was 2.

The average rating we were given by users was 2.8 out of 3 with 4 reviews  in total.

The number of local authorities reported was one.

The main persona of people who interacted with access ava on our website was individuals with support needs. the second most common persona of people was unpaid carers.

The main category of information our users looked for was community care with the second being safeguarding.

the top 4 categories below  these two were: assessments , care plans, carers and urgent template letter issues

The top 3 case specific issues highlighted this month were urgent template letters, delays in getting car plans and failures to assess other than delays.

This data shows that the chatbot continues to help our website users tackle complex and often times personal issues successfully and at a steadily growing number every passing month.

Be on the lookout for more information related to the chatbot next month in the news section of the website, and if you have any questions relating to social care don’t hesitate to utilize the Access Ava chatbot.