Expect Estates Department

Expect have merged with Housing Initiatives to form an Estates Department

Estates is a Managing Agent for the following landlords with approx. 80 tenancies:

• Crosby Housing
• Onward Homes
• Sanctuary
• Halo Housing
• Harbour Lights
• Plus Dane
• Prime Housing Group
• Riverside
• One Vision

Expect carry out different responsibilities for each landlord in line with the Management Agreement / Service Level Agreements, including:

• Reviewing Management Agreements / Service Level Agreements
• Submitting Housing Benefit claims on behalf of tenants.
• Service Charges
• Rent Accounts
• Council Tax
• Utilities
• Repairs – depending on what the job is will fall to either tenant, expect or the landlord, these are usually set out in the management agreements.
• Landlord compliance database e.g. Gas, Fire, Elec
• Tenancy Creation
• Tenancy Relinquishment
• Landlord liaison
• Leases (Expect often have leases for properties they carry out support in)

Estates also deal with matters relating to Head office and the Bowersdale Centre:

• Phone Allocation
• Laptop Allocation
• Access to contractors
• Repairs and maintenance
• Company Van

Expect (being the parent company) carry out all of these tasks with assistance from its subsidiary Housing Initiatives.