Expect have merged with Housing Initiatives to form an Estates Department
Estates is a Managing Agent for the following landlords with approx. 80 tenancies:
- Crosby Housing
- Onward Homes
- Sanctuary
- Halo Housing
- Harbour Lights
- Plus Dane
- Prime Housing Group
- Riverside
- One Vision
Expect carry out different responsibilities for each landlord in line with the Management Agreement / Service Level Agreements, including:
- Reviewing Management Agreements / Service Level Agreements
- Submitting Housing Benefit claims on behalf of tenants.
- Service Charges
- Rent Accounts
- Council Tax
- Utilities
- Repairs – depending on what the job is will fall to either tenant, expect or the landlord, these are usually set out in the management agreements.
- Landlord compliance database e.g. Gas, Fire, Elec
- Tenancy Creation
- Tenancy Relinquishment
- Landlord liaison
- Leases (Expect often have leases for properties they carry out support in)
Estates also deal with matters relating to Head office and the Bowersdale Centre:
- Phone Allocation
- Laptop Allocation
- Access to contractors
- Repairs and maintenance
- Company Van
Expect (being the parent company) carry out all of these tasks with assistance from its subsidiary Housing Initiatives.