Access Ava’s chatbot success

Expect has teamed up with Access Ava,  an online solution that is changing the landscape in accessing health and social care services.

With their award-winning, AI-driven service, Access Ava helps you to find and access essential support to those who need access to easy-to-understand legal health and social care information (verified by lawyers) at the click of a button with ease, speed and confidence. Prioritizing a person-centered approach, Access Ava equips organizations with the knowledge and tools needed to make right-first-time decisions and advocate for service beneficiaries’ rights effectively.

Our Access Ava chat bot  is now live and can be found on the bottom right hand corner of our website homepage. Its purpose is to deliver immediate and quick information focused on helping carers and family members, using AI technology to guide the user through a number of questions which are designed to get the correct information for the issue presented.  

Our latest reports from Access Ava show our most recent analytics of how the service is working for and interacting with our audience who are engaging with the chat bot. Over 30 conversations have been had to date, with those using the service giving us a user experience score of 2.8 out of 3, which is the current joint highest of all of Access Ava’s charity and community partners.’

Access Ava September data

Access Ava October data

Access Ava November data

Access Ava December data